Roles and Responsibilities
- Answer telephone calls promptly and courteously and assist customers with pricing and information
- Prepare pricing quotes and assist in maintaining dealer price lists
- Obtain orders from customers and district managers
- Assist with developing timely and cost-efficient delivery routes
- Learn all product specifications including selling points and application
- Become highly proficient in NetSuite ERM software. Leverage software capabilities to discover growth
opportunities in both revenue and gross margin - Look for opportunities to improve dealer product mix, add-on sales
- Maintain regular contact with dealers to build strong relationships
- Analyze sales reports to identify accounts for underperformance and new growth opportunities
- Periodically travel in the field to meet customers and cover routes for district manager
- Maintain CRM database with accurate information on leads, prospects and dealers
- Contact out of market phone and internet leads. Close sales and arrange delivery of product
- Follow up with dealers by phone to discuss current sales promotions and email marketing offers
- Seek out new product opportunities that would compliment existing inventory offering
- Assist with order (Picks) and loading paperwork (Packs) for warehouse and driver personnel
- Correspond with customers regarding delivery dates
- Support operations and purchasing departments in checking and maintaining accurate inventory levels
- Work with district managers and dealers on damaged/defective product claims for quick resolution
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills
- Ability to work both independently and as part of a team
- Problem solving
- Very strong attention to detail
- Excellent written and oral communication skills
- Proficient in MS Windows, Word and Excel, Google Drive